Privacy Policy

Your privacy matters to us. Learn how we protect your data.

Last Updated: 1st January 2025

This Privacy Policy explains how terrabeacons.com collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

1. Information We Collect

1.1 Information You Provide

We collect information you give us directly when you:

  • Create an account (email address, username, age verification)
  • Contact our support team (name, email address, message content)
  • Subscribe to our newsletter (email address)
  • Participate in surveys or promotions

1.2 Information Collected Automatically

When you use our services, we automatically collect:

  • Device information (browser type, operating system, device identifiers)
  • Usage data (pages visited, time spent, gameplay statistics)
  • IP address and general location data
  • Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from payment processors, analytics providers, and advertising partners to improve our services.

2. How We Use Your Information

We use collected information for the following purposes:

  • Provide, maintain, and improve our gaming services
  • Process transactions and send transaction notifications
  • Respond to your questions and provide customer support
  • Send you updates, newsletters, and promotional materials (with your consent)
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations and enforce our terms
  • Analyse usage patterns to improve user experience
  • Verify age and jurisdiction requirements

3. Data Collection Technologies

3.1 Cookies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how you use our services
  • Improve site functionality and performance
  • Deliver relevant advertisements

You can control cookies through your browser settings. Disabling cookies may limit some features of our service.

3.2 Analytics

We use analytics tools to understand user behaviour and improve our services. These tools may collect information about your device and how you interact with our website.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

4.1 Service Providers

Third-party companies that help us operate our business (hosting providers, payment processors, analytics services). These providers are bound by confidentiality agreements.

4.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

Account information is retained for the duration of your account plus 3 years after closure. Usage data is typically retained for 2 years. You can request earlier deletion of your data by contacting us.

6. Your Rights

Under Australian privacy law and GDPR (where applicable), you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing of your personal data
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@terrabeacons.com. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Staff training on data protection

While we strive to protect your data, no method of transmission over the internet is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, contact us immediately at support@terrabeacons.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

For questions or concerns about this Privacy Policy or our data practices, contact us:

Postal Address:
terrabeacons.com
61 York Street
Cairns, QLD 4870
Australia

12. Australian Privacy Principles

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). If you have concerns about how we handle your personal information, you can contact the Office of the Australian Information Commissioner:

13. GDPR Compliance

For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR). See our GDPR Rights page for detailed information about your rights under GDPR.

14. Cookie Policy Details

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Performance Cookies

Help us understand how visitors use our website by collecting anonymous information.

Functional Cookies

Enable enhanced functionality and personalisation, such as remembering your preferences.

Advertising Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

You can manage your cookie preferences through our cookie consent banner or your browser settings.